Certain items such as all Consumable supplies like media (paper) rolls, ribbons and cartridges, Power cables, Communication Cables, Adapter, Printer heads are non-returnable.
Login and go to ‘My Orders’ and send your Return request by clicking the ‘Return’ button.
After submitting the request, it will take 48 working hours for us to raise a return request for you.
Yes, you can return a part of the order provided you have ordered multiple items. Products returned should be in original packing with all necessary accessories including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
Once your return request is placed with Customer Service, it usually takes about 72 working hours to have the product picked from your place and another 21 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received at our warehouse, it undergoes a Product Inspection which takes about 2 days. Generally, the refund process is initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
If the payment was made by Credit Card, Debit Card or Net-Banking, we can reverse credit to Credit Card account or Net-Banking account, we will issue the money via Bank Transfer.
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund will depend
on the mode of payment chosen by you. The expected timelines are as below:
Refund Method - Refund Receipt Time (After Initiation)
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
For Debit Card and Credit Card transfers, the time taken for refund depends finally on the bank. Unfortunately, we can’t expedite the bank process. Also, you can assume additional delay for nationalized banks. Please check your bank account or credit card account.
Returning products is very easy! You can send your return request by clicking here. Post submission, it will take 48 working hours for us to raise a request for you.
MagicBox: Except on certain conditions such as manufacturing defects, customers can't opt for replacement of MagicBox device. To claim the replacement, customers should contact Justransact.com within 24 hours from the date of getting the delivery.
Under no circumstances, refund can be encouraged for MagicBox device. Customers can utilize the one year warranty period to contact the nearest service center for any technical assistance.
Millennium Retech Ventures India Private Limited,
G-19, 2nd Floor, Block-16,
2nd Main Road, Ambattur Industrial Estate,
Please check with our customer care whether we cover your city for pickup. If your city is not covered or if you wish to send the product on your own, please send to the above address.
Shipping charges are not included in the refund value of your order as this is non-refundable.
No, the shipping charges applied on purchase will not be returned even if you return the order on your own.