Dining on the Cloud - Food Joints Need Right POS to Survive
Cloud POS
18-04-2017 00:00:00
Dining on the Cloud - Food Joints Need Right POS to Survive

Food business is one of the most profitable options provided if it is done effectively meeting various crucial parameters. 


After finding the right place to start and engaging equally efficient staff, restaurant owners should also have insights on other regular operational activities such as staffing, menus, pricing, inventory, table turns, promotion policy, customer preferences, and bottom line profits to effectively manage the business.


Modern Point Of Sale (POS) technology offers restaurants much more than processing customer orders, generating bills, and recording the payments. Today, with technology sitting firmly on the driving seat, businesses are adopting the trend to make the operation easier and effective while meeting popular customer demands.


 It is also important for the owners to monitor the business anytime and anywhere and take key decisions, and the technology has its way to ensure that.


What is on the cloud?


Though restaurants prefer to adopt ‘cloud technology’ to store critical information on remote servers, there are some limitations which can’t be overlooked either.  Web-based cloud portals can be accessed anytime and anywhere from an internet connected device, which can be a tablet, smart phone, or a computer. 



While cloud-based POS solutions offer restaurants flexibility in managing entire business, there are inherent problems if the operations are strictly cloud-based. Since the application, data files and processing are done in a remote cloud server, they don’t come directly under restaurant owner’s control.



At the time of sudden power outage (even a temporary one), order taking and accepting payment become difficult causing monumental loss in terms of revenues and customers.



Hybrid POS – Overcome Shortcomings



The solution is however to have a hybrid POS that is connected to cloud but not entirely cloud-dependent. If internet goes off, restaurants can still transact normal business. So it is mandatory for restaurants working on cloud to have a POS with an in-house server which needs to be synchronized with cloud server to prevent data loss in case of emergency situation.



Another problem with cloud-based POS devices is that they struggle to keep pace with busy hours. POS solutions that solely depend on remote servers are typically slow as for every change made it has to go to the cloud server and back. 



For fast business environments, these systems are not user friendly. It doesn’t work when five or more machines are used simultaneously. Cloud-based systems are generally laggy even in fiber optic tech environments.



So, it is important for restaurants to have a hybrid POS system to take advantage of the cloud while preventing the inherent risks. For such systems, all the operations are in-house, but the credit card processing and reporting are in the cloud. This way, restaurateurs can have fast turnaround when dealing with credit cards, and quick processing between in-house and servers.


The best option for restaurants is to choose the POS software service providers who are abreast with new technology and innovations. These firms constantly upgrade their systems to include advanced technologies and functionality, and pass it on these upgrades to users routinely without unduly taxing customers with expensive upgrade fees.

-K Ramanathan ram@justransact.com

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