M-commerce grows over 100 percent in India: MasterCard Survey
06-05-2015 00:00:00
M-commerce grows over 100 percent in India: MasterCard Survey
Online purchases made through mobile phones in India have grown by more than 100% over the past two years, indicating a steep growth in e-commerce propelled by expediency, reveals a MasterCard Online Shopping Survey which covers 14 countries across Asia Pacific.

While China continues to lead the chart among mobile shoppers with 70.1% of the respondents polled having used the device to make online purchases, India (62.9%), Taiwan (62.6%), Thailand (58.8%) and Indonesia (54.9%) make top five nations showing e-commerce boom.

In India, the ability to shop on the go (47.7%), the growing availability of apps that makes it easier to shop (45.3%) and convenience (38.1%) have emerged as the most compelling reasons for driving smartphone shopping. Mobile phones/mobile gadget apps (28.8%) topped the list of items purchased through smartphones, followed by tickets for cinema/movie theatres (26.7%) and clothing/fashion accessories (24%).

For online transactions, the most common payment methods used are debit cards and cash. New mobile technologies are also gaining traction among consumers in the region, with mobile banking apps having the highest awareness-familiarity levels (38.3%) followed by in-app shopping (28.7%) and digital wallets (24.4%).

According to the survey, India ranks second with 81.2% of respondents accessing the internet for online shopping while China leads with 86.6%. 95% of Indian respondents with a mobile phone have access to the internet through it, which is up by 20.2 points since 2012, the report showed.

One important aspect the survey showed was the increase in the number of Indian respondents who have made at least one purchase in the last three months, has increased from 70.9% in 2012 to 94% in 2014.

Commenting on the survey, Vikas Varma, Area Head, South Asia, MasterCard, said "Digital payment solutions like mobile banking apps and digital wallets will go a long way to further enrich the purchasing experience for the ever-evolving consumer. The survey shows that there is a strong need to provide not only secure, but also convenient payments solutions as consumers move to a more digital and sophisticated lifestyle."

The MasterCard Online Shopping Behaviour Survey was conducted across 25 markets between October and December 2014. The report for the Asia/Pacific region included interviews with 7000 respondents from 14 markets aged 18-64 years old, who were asked questions about their online shopping habits. The survey and its accompanying reports do not represent MasterCard's financial performance.
-K Ramanathan ram@justransact.com

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