Ditech Holding Corporation today announced that it has launched a highly personalized mortgage point-of-sale system, customized collaboratively by its in-house Innovation Lab and Tavant, and powered by VELOX, a leading digital lending platform.
This system, which will provide a data-driven business platform, is expected to drive excellence in customer experience through streamlined business processes with intelligent automation, improved fulfilment efficiency, and overall digital simplification.
"Our goal is to provide the best possible experience to our customers during the home buying process – one of the most important financial transactions of their lives. The launch of this new point-of-sale system is expected to help bring us closer to our customers so that we can better serve them," said Ditech's CEO and President, Tom Marano.
"We have been extremely focused on transforming our organization's customer experience through the adaptation of digital solutions that entice the next generation of borrowers, including Millennials and Generation Z. Our new system, built on the Tavant VELOX platform, is expected to allow for a harmonious, omni-channel experience that will drive trust with customers," said Ritesh Chaturvedi, Ditech's Chief Operating Officer. "This launch is a great win for Ditech and is a true testament to the success of the Innovation Lab."
The Company's Innovation Lab is a team of tech experts who harness their talents in a start-up-like environment. The lab, which is part of Ditech's Information Technology organization and is led by Ditech's Chief Technology Officer Andrew Badstubner, provides the brain power that fuels the development of new, digital solutions designed to integrate processes and enhance customer experience.
"The pervasiveness of technology is disrupting industries and changing the way we interact with our customers. At Ditech, we are focused on being at the forefront of technological innovation and delivering value to our customers and investors. We are transforming the way we do business by leveraging the latest technology platforms that help provide a superior experience for our customers. The Innovation Lab has worked tirelessly to improve our customers' experience and this new portal is a direct result of that team's commitment to streamlining the mortgage application process," said Andrew Badstubner, Ditech's Chief Technology Officer.
The Tavant VELOX -powered point-of-sale system has been built on a common platform that allows for a seamless channel-, device- and interaction-agnostic experience across the loan lifecycle. Ditech's new point-of-sale system extends beyond borrowers and loan officers and allows realtors, brokers, correspondent partners and even servicing - in short implementation cycles - to access the platform.
"Tavant is excited to partner with Ditech in an effort to provide a game changing experience to customers and partners. The collaboration brought to life a system that is powered by VELOX and customized for Ditech's needs based on customer journeys and workflows created by its Innovation Lab," said Hassan Rashid, Chief Revenue Officer, Tavant.