As a world’s first, the Commonwealth Bank is offering businesses the opportunity to use a single device to take payments as well as access front-end point-of-sale and back-end processing systems.
For those who deploy the system, the promise is improved operational efficiency and a better customer experience.
The bank has partnered with Kounta to add a point-of-sale app to its EFTPOS tablet (known as Albert), in a way that integrates business, payment and POS processes on a single mobile device. Kounta’s payment plans are tiered depending on the different functionality and plugins businesses select.
For example, a business such as a cafe could use Kounta on Albert to accept payments, manage tables, take customer orders, split bills and update inventory levels at the same time, from the one device.
According to Claire Roberts, Executive General Manager, Local Business Banking, Commonwealth Bank, “Kounta on Albert brings together for the first time point-of-sale, payment and back-end processes on one device with a high level of security and connectivity. Practically, it means staff can be interacting with customers in a more efficient and personable way because they don’t need to be using multiple systems or devices.”
Nick Cloete, Kounta Founder, said the integration of Kounta with Albert will provide a new generation of businesses with the chance to use cloud-based POS technology to manage their stores more efficiently. “As it stands, existing legacy POS systems limit the movement of retail and hospitality staff. They have to complete orders and payments at static computer and EFTPOS payment stations — a system that’s now extremely outdated and not suited to the modern customer.”
In contrast, he said, businesses that adopt Kounta on Albert will be able to complete transactions including checkout, table management and splitting bills on-the-go, as well as more easily managing stock levels.
Kounta is cloud-based, and the app can be accessed across different devices and locations. “A business owner can access store figures and results in real time while sitting on the couch at home. And if Internet connection is lost, Kounta will continue to operate and auto-update figures in the cloud once back online,” Cloete said.
As well as offering transaction and POS functions, Kounta on Albert integrates with customer loyalty, accounting, inventory, rostering and payroll applications.